Jili Game's Privacy Policy — your information is safe with us

Jili Game (jiligame.ws) one of Bangladesh's most trusted online gaming platforms. We believe that every player's privacy is a fundamental right. This Privacy Policy clearly explains what information Jili Game collects, why it's collected, and how it is kept secure.

By using our website, creating an account, or accessing any of our services, you are considered to have consented to this Privacy Policy. This policy applies alongside Jili Game's Terms & Conditions apply jointly.

Jili Game collects information from you in several ways. A detailed breakdown of what is collected is provided below:

Voluntarily Provided Information

We also store information you provide directly to us — such as through filling out forms, submitting support tickets, or participating in surveys. This information is given entirely at your discretion.

Automatically Collected Information

Certain information is collected automatically when you visit the Jili Game website — such as your IP address, device information, browser type, and time spent on the site. This data is used to improve the user experience and ensure security.

Jili Game uses the information we collect solely for specified purposes. Your data is never used for anything beyond what is stated.

• Account Management: Your identification information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to securely process deposits and withdrawals.
• Fraud Prevention: Technical data and gaming activity are monitored to prevent money laundering and account hacking.
• Personalized Experience: Relevant offers and recommendations are made based on your preferred games and gaming habits.
• Customer Support: Your information is used to resolve your complaints and queries quickly and effectively.
• Legal Compliance: Your information may be used to meet regulatory authority requirements.
• Service Improvement: Analytical data is used to improve platform performance and enhance the user experience.
• Responsible Gaming: Gaming data is analyzed to identify problematic gaming patterns and provide you with the necessary support.

Jili Game retains your data for as long as it is needed to provide our services or to meet legal obligations.

Retention Period

• While your account is active: All data will be retained.
• After account closure: Financial transaction records are retained for a minimum of 5 years as required by law.
• KYC Information: Retained for 5–7 years in accordance with regulatory authority guidelines.
• Technical Logs: Retained for up to 12 months for security purposes.
• Marketing Preferences: Retained until you opt out.

After the designated period, your data is securely deleted or fully anonymized so that you can no longer be identified.

Jili Game never sells or exchanges your personal information. However, in limited circumstances, data may be shared with trusted third parties:

• Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket receive limited data solely to process transactions.
• Game Provider: Jili game studio and other certified game providers receive data related to gaming activity.
• Security Services: Trusted technology partners for fraud detection and cybersecurity.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.

Jili Game uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Type

• Essential Cookies: Used to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Functional Cookies: To remember your language preferences, theme settings, and login information.
• Analytics Cookies: Which pages you visit most and how long you spend on them — this data helps us improve the site.
• Security Cookies: To detect fraudulent logins and suspicious activity.

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of Jili Game to not work properly.

As a registered member of Jili Game, you have the following rights over your own data. Contact our support team to exercise any of these rights.

To exercise any of your rights support@jiligame.ws. We are obligated to respond within 30 business days.

Jili Game is strictly for adults — users under 18 are not permitted to use this platform. We do not knowingly collect information from minors.

• Age verification at the time of registration is mandatory.
• Age verification documents are required as part of the KYC process.
• If any user is found to be under 18, their account will be closed immediately.
• Deposits made to accounts belonging to minors may be refunded, but any bonuses will be forfeited.

If you believe a minor is using Jili Game, please contact us right away.

Jili Game uses industry-leading security technology to keep your data safe. Our security framework operates on multiple layers:

• 256-bit SSL Encryption: All data transfers between your browser and our servers are encrypted.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Masking: Sensitive information (such as card numbers) is masked when stored.
• Access Control: Only authorized personnel are permitted to access specific data.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please get in touch with us:

• Email: support@jiligame.ws
• Live Chat: Click the chat icon at the bottom right corner of the website (active 24/7)
• Response time: Via email within 24 hours; via live chat within 2 minutes

Notice of Policy Changes

Jili Game reserves the right to update this Privacy Policy at any time. For significant changes, we will:

• We'll send a notice to your registered email address
• We will notify you via a prominent banner on the website
• We will update the date of change at the top of this page

Continued use of Jili Game after any changes takes effect will be considered your acceptance of the updated policy.